One Year Money Back Guarantee

We know that every situation is different and in some cases, it’s possible that a signal booster may not work quite like you had hoped. If you’re not satisfied with your purchase for any reason, we offer a one year return policy during which you can return your order for a refund.

1. Refund Processing Timeframe

Once a return arrives at our warehouse, you should receive an email notification of your refund within 10 business days, depending on the number of items that need to be processed. If after 10 business days you have not received an email notification of your refund, then please contact us and we'll follow up for you.

2. Things to Remember when Preparing Your Return

• The return period starts on the day the product delivered and ends one year from delivered, contact us first we will generate an RMA for you. The China return address will be sent in the RMA.
• All items which were originally included with the product should be returned, including antennas, cables, components, manuals.
• Returns should be placed in an outer shipping box to avoid any damage to the original product packaging.
• Please write the RMA number that we provide you on the outside of the package box. This will ensure your return is processed as quickly and efficiently as possible.
• Please do not write on the original retail product packaging.
• Refunds will be made for the original purchase price paid, minus restocking fees. Original shipping postage is not refundable.
• Refunds will be in the form of the original payment.
• Products that were not authorized to be returned, sent freight collect, mailed after the return period has expired are subject to a restocking fee £4.95 GBP.
• Significantly damaged returns even with an RMA will be subject to a 20% restocking fee.

3. Non-Refundable:

• Pre-cut lengths of cable.
• Provide the wrong shipping address.
• Refused sign parcel when courier delivery.
• The original order postage cost: £28.95 GBP/Kit.
• Send the wrong install photos.
• Any returns received without an RMA authorization.
• Mistake purchased products (intend to purchase mobile phone or others, but not our signal boosters or accessories).

4. No Cost for Return Shipping:

• This happens when we send you the incorrect signal booster or have sustained substantial damage in transit, provided that the damage proof issued by the carrier can be provided to us. If the package is damaged after signing for it, please contact the local shipper branch within 5 days of signing for it. Obtain a damage assessment report from the agency.
• If the product is lost/damaged, you need to provide these information for us to investigate the complaint:
  - Claim Number
  - Name, quantity and declared value of the damaged product.
  - Product image
  - Packaging image with labels
  - Recipient name and contact information

Note: The investigation of lost/damaged goods must be conducted within 14 natural days from the date of receipt. If it is overdue, it will not be investigated.

Warm reminder: Please keep all packaging materials to assist in the investigation. If the outer packaging of the package and its internal filling are no longer retained, it is impossible to apply for a damage investigation.

5. Customer Responsibilities:

• For customer remorse, this happens when the customer purchased the wrong signal booster, it doesn't fit, or they no longer want the signal booster.
• Shipping charges of the return delivery.
• Send return Tracking Number.
• All returns are subject to a £4.95 GBP re-stocking fee.

Cancel Order and Refund:
If you want to cancel the order within 2 hours of placing the order, on the working day please contact us. We will reply with a confirmation email within 8 hours of the working time, and process the order cancellation for you and refund, you will receive an order cancellation and refunded notification email. If you did not receive a notification email within 12 hours of the working day, please contact us. For orders placed more than 8 hours ago, we cannot cancel the order or issue a full refund.

6. Exchange or Replace Items During The Standard ONE Year Warranty:

Customers need to pay the postage back and forth. If you have any questions about our Return Policy, please do not hesitate to contact us.