FAQs

1. ORDERING

1.1 Do I need to open an account in order to shop with you?

No, you don’t need to. You can make purchases and check out as a guest everytime.

However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.

1.2 How do I /create an account?

Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.

1.3 How do I order?

Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.

1.4 I have problems adding items to my shopping cart

You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.

1.5 How do I pay for my orders?

We accept payments via Paypal and all major credit and debit cards such as Mastercard, VISA and American Express.

1.6 Can I amend and cancel my order?

Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.

1.7 I have a discount code, how can I use it?

Key in the voucher code at the field “Voucher Code” and click “Add” in your Shopping Cart page before proceeding to check out. Please note that we are unable to manually apply the voucher code to your order if you have missed keying it during check out. Kindly ensure that all information is correct before confirming your purchase.

1.8 How will I know if my order is confirmed?

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.

2. SHIPPING & DELIVERY

2.1 When will my order be processed?

All orders will be processed within 1-2 working days, excluding weekends and public holidays.

2.2 How long will it take for me to receive my order?

2.3 How can I track my delivery?

Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track online the delivery status of your orders.

2.4 What are the shipping charges like?

Shipping is FREE for all United Kingdom deliveries via Standard courier. For international deliveries, you may select your item and proceed to the check out page as charges are based on weight and volume. Upon entering your delivery details, we will auto calculate the delivery charges based on your given address without the need for payment or registration

2.5 Can I change my shipping address after my order has been confirmed?

Unfortunately, we are unable to redirect orders once your order is confirmed. Therefore, please ensure you provide the correct shipping address.

2.6 There is a missing item in my order, what should I do?

We apologize for sending you an incomplete order. Please contact us and we will get back to you as soon as we can.

2.7 I’ve received a defective item, what should I do?

We apologize if you had received a defective item from us. Please contact us with a snapshot of the product and we will get back to you as soon as we can.

2.8 I’ve received an incorrect item, what should I do?

We apologize for sending you the wrong item. Please contact us and we will get back to you as soon as we can.

2.9 I’ve purchased the wrong model signal booster

We do not provide exchanges for wrong purchase. We do however, accept returns for products purchased from us. You can refer to our Returns & Exchanges policy here and its procedures.

2.10 I have not received my parcel, what should I do?

Kindly drop an email in contact page if you have not received your parcel after 25 working days and we will assist you accordingly

2.11 I have yet to receive my parcel within the stipulated time frame. Whom can I contact?

You may check the status of your parcel via “Track your order” at to find out why it might have been delayed. Alternatively, you may drop us in contact page and we will assist you further.

3. Signal Booster FAQs

3.1 Do mobile booster kits, or repeaters really work?

There are several products on the market that quite frankly do not live up to their promises. However our products set the bar as world-class products engineered for consumers from the same technology implemented by the carriers. They work by capturing a signal with a high gain external aerial antenna. The signal input is fed to the phone booster, which in turn amplifies and rebroadcasts a strong and clear signal in your home/office or buildings.

3.2 Why do I lose mobile phone signal strength indoors?

There are several factors that affect signal penetration into buildings including construction material (metal, concrete, wood), wall density, number of windows and building height. In addition to the physical construction of the building, poor signal can also be a result of your geographic location relative to the closest mobile mast. Many of our customers live in rural areas where low signal strength is common.

3.3 Can a mobile booster product help my signal?

Most mobile phone users have experienced some sort of cellular network problems throughout the course of their overall mobile phone usage. Lack of signal, dropped calls and poor call quality are all caused by weak signal strength and network congestion. If you experience any of these symptoms in your home/office, warehouse, facility, basement, park, hospital, hall, farm, square, highway, boat, yacht, vehicle or buildings, a mobile repeater product can amplify the weak signal and provide full (4 or 5) bars of reception resulting in a strong, clear mobile signal. The same applies if you experience weak or slow text messaging, 3G broadband, WAP or any other cellular function – a mobile repeater kit can help you. For broadband data services, a mobile repeater will not only increase the coverage area, but it can improve data transfer speeds; unleashing the full potential of your mobile phone or 3G data card.

Please note that a mobile repeater CAN NOT produce a signal in an area where there is absolutely NO reception. However a mobile repeater CAN amplify a VERY POOR signal in turn producing a VERY STRONG signal at the output. One way to be sure if a mobile repeater will work for you is to see if you can locate an area somewhere inside your home or outside in the near vicinity where your cell phone picks up some amount of signal, even if is weak. Here, a mobile repeater product will amplify a very poor signal and produce a strong one at the output. If you have any questions or would like to discuss a solution, please feel free to contact us or visit our worldwide support centers.

3.4 Can I use a mobile booster product in my home?

Yes, our products are specifically designed for simple installation and can be used in both homes and businesses. Many consumers want to use their mobiles to replace an expensive landline phone, and many more need a stronger signal for their home office.

3.5 Can I use a mobile booster product in my business?

Absolutely. Most businesses invest a great deal of money in mobile service plans for the benefit of owners, employees and customers. In a business situation, more than anywhere, a mobile repeater solution is a necessity, not a luxury.

3.6 What are the benefits of using a mobile booster?

The most apparent benefit is improved mobile signal strength. Signal strength is best in the area where the mobile repeater is mounted. For example, when a mobile repeater is installed, an area with an unreliable signal of just 1 or 2 bars can be turned into one with a full 4 or 5 bars of reception. In some cases, people who have no signal are able to create a cellular ‘hotspot’. This increase in cellular reception will result in clearer phone call quality and fewer dropped calls.

Mobile repeaters also improve the signal for broadband data services such as EVDO, HSDPA etc, which will increase the speed at which they work.

3.7 What frequency of mobile booster do I need?

Most mobile carriers broadcast their networks on either of the 900 MHz or 1800 MHz frequency bands, or both. High-speed data networks or 3G service is broadcast on the 2100 MHz band. Your mobile repeater should match the same frequency as your mobile carrier in order to ensure compatibility. To determine which type of mobile repeater you need, you can contact us, we will recommend the best model to suit your needs. European customers can use the Quick Start Guide tool easily determine.

3.8 Can I install an mobile booster unit myself?

Absolutely. There is no technical expertise required to install your mobile repeater kit. Each kit contains everything needed to improve the mobile coverage in your home/office and includes instructions that will guide you through the simple steps necessary to install your mobile repeater.

3.9 Are all mobile boosters the same?

We offers different selection of mobile coverage solutions on the market. With our large selection of solutions we guarantee we’ll have the right one for you! mobile repeater units vary depending on the frequency and power output. Different network providers use different frequencies to broadcast their signals. We carry single band mobile repeaters which work for specific networks, dual band mobile repeaters which work for multiple networks and tri-band mobile repeaters which work for multiple networks plus 3G. Our solutions also vary based on power output i.e. effective coverage area. Our products can provide coverage for small offices and houses as low as 250 sq m and also cover areas up to 2,000 sq m or over such as hospitals, hotels and commercial office buildings. Our solutions are categorized in to Home/Office Solutions or Building mobile repeaters. If you have any specific needs and would like to speak to someone from our Engineering team please contact us.

3.10 What makes our mobile booster different from the competition?

You can start by reviewing the cooperate ways on our site. We are Number 1 for customer service and pride ourselves on our product knowledge and experience. We are also happy to offer a Price Match Guarantee. We understand that there is competition in our market but we truly believe that our products are superior quality to our competitors. Please note that we were the first company worldwide to sell mobile repeater products in Agencies and Marketing ways, and there have been other companies that have come and go since then. Many of our competitors online have in fact stolen our product branding, tech, part numbers, product pictures, FAQ etc and advertise FALSE information such as 5,000 sq m just only with one kit mobile repeater as they said.

We are the manufacturer and employ a 30 team of staff including technical support and telecoms engineers that are available on hand to answer your questions. We actually manufacture our products and don’t simply buy them from a random companies, you can request visit their factory with their Director. We ensure the best quality products for our customers. Our products are of such high quality that we work directly with the network operators who send their customers to us to solve their coverage needs.

3.11 Are your kits legal?

Essentially, this boils down to the issue of licensing. Ofcom states that a licence is required to operate a product broadcasting in a mobile carriers radio spectrum. The reason for this is to avoid interference in the providers networks. However, as can be seen in Sec 1.2 in the link below, taken directly from the Ofcom website, our products are exempt from such licensing requirements, as they do not cause any such network interference.

http://stakeholders.ofcom.org.uk/consultations/devices/summary

Indeed, many of our customers are referred to us directly from the network providers themselves, reflecting our trusted position within this industry for providing both high service and product quality.

3.12 How can I check if the booster will work for me?

The simplest way to test if your place is suitable for a mobile booster is to check the signal bars on your phone on the outside of your property.

-Find the highest point where you could put the antenna (generally the roof)
-Check how many signal bars you see on your mobile phone at that place.
-If you have 0 bars – contact us for help to make sure you get a sufficiently powerful option.
-If you have 1-2 bars signal, a booster will help to increase the signal to 5 bars.

Be aware for 1-2 bars is highly recommended that you upgrade to a more powerful antenna than that provided in the standard kit. You can do this by choosing the upgrade option (Yagi) in the product page.

-If you have 3 bars, you won't need such powerful antennas and a standard booster kit will be enough to gain 5 bars.
-Measure your property size to make sure the cable set included in a kit will be enough. We offer extra internal antennas and a cutting tool to help you have an easy set-up.

3.13 Should I check the location of my network provider’s nearest tower?

Yes! The standard antenna can accept signal from within 170 degrees. If towers are located on the opposite side of your property than your antenna, you may need to upgrade your system by adding a second antenna so you can receive signal from all locations.

3.14 How many users will one booster support?

We sell high-quality products which are all capable of simultaneously supporting multiple devices. The limit for each booster mainly depends on its output power or ‘dBs’. We have provided a list of devices and their support limit converted to dBs below:

Estimations can also be made using this table:

Coverage in square metres Number of supported users Up to 150 sq m Up to 50 users Up to 300 sq m Up to 100 users Up to 600 sq m Up to 150 users Up to 1500 sq m Up to 200 users.

3.15 How do I determine the best place to set up my booster?

How to select the best location is described fully in The installation guide. However, if you still cannot find a good place, you can contact us through chat or by email and we will help you with the setup.