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One Year Money Back Guarantee
We know that every situation is different and in some cases, it’s possible that a signal booster may not work quite like you had hoped. If you’re not satisfied with your purchase for any reason, we offer a one year return policy during which you can return your order for a refund.
1. Refund Processing Timeframe
Once a return arrives at our China warehouse, you should receive an email notification of your refund within 10 business days, depending on the number of items that need to be processed. If after 10 business days you have not received an email notification of your refund, then please contact us and we'll follow up for you.
2. Things to Remember when Preparing Your Return
- The return period starts on the day the product delivered and ends one year from delivered, contact us first we will generate an RMA for you.
- All items which were originally included with the product should be returned, including antennas, cables, components, manuals.
- Returns should be placed in an outer shipping box to avoid any damage to the original product packaging.
- Please write the RMA number that we provide you on the outside of the package box. This will ensure your return is processed as quickly and efficiently as possible.
- Please do not write on the original retail product packaging.
- Refunds will be made for the original purchase price paid, minus restocking fees. Original shipping postage is not refundable.
- Refunds will be in the form of the original payment.
- Products that were not authorized to be returned, sent freight collect, mailed after the return period has expired are subject to a restocking fee.
- Significantly damaged returns even with an RMA will be subject to a 20% restocking fee.
- Pre-cut lengths of cable.
- Provide the wrong shipping address.
- Refused sign parcel when courier delivery.
- The original order postage cost: £28.95 GBP/Kit.
- Don't send the wrong install photos.
- Any returns received without an RMA authorization.
- Mistake purchased products (intend to purchase mobile phone or others, but not our signal boosters or accessories).
4. Customer Responsibilities:
- Shipping charges of the return delivery.
- Send return Tracking Number.
- All returns are subject to a £4.95 GBP re-stocking fee.
5. Exchange or Replace Items During The Standard ONE Year Warranty:
Customers need to pay the postage back and forth.
If you have any questions about our Return Policy, please do not hesitate to contact us.
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