2. SHIPPING & DELIVERY
2.1 When will my order be processed?
All orders will be processed within 1-2 working days, excluding weekends and public holidays.
2.2 How long will it take for me to receive my order?
| Shipping Method | Estimated Delivery (Natural Day) | Tracking | Shipping Fee (British Pound) |
| Exclusive | 10-15 days | Zone 1: £0.00 | |
| Zone 2: £15.00 | |||
| Economy | 8-10 days | Zone 1: £10.00 | |
| Zone 2: £25.00 | |||
| Standard | 5-8 days | Zone 1: £15.00 | |
| Zone 2: £35.00 |
There are 3 shipping methods: Exclusive, Economy, and Standard with different Estimated Delivery Time, you can choose them when processing checkout. Ship to Zone 1 and Zone 2 countries, their shipping is different.
Zone 1 Countries: Ireland, United Kingdom, Denmark, Bulgaria, Iceland, Hungary, Luxembourg, San Marino, Cyprus, Austria, Greece, Germany, Italy, Latvia, Norway, Czechia, Slovakia, Slovenia, Guernsey, Belgium, France, Poland, Jersey, Estonia, Sweden, Switzerland, Lithuania, Romania, Finland, Netherlands, Portugal, Spain, Malta, Philippines, India, Indonesia, Malaysia, Singapore, Thailand, Vietnam
Zone 2 Countries: Australia, Saudi Arabia, United Arab Emirates, Israel, Kuwait, Pakistan, Russia, Türkiye, Ukraine, Egypt, Qatar, Oman, Canada, United States, Mexico, Colombia, Argentina, Brazil, Chile, South Africa, New Zealand
2.3 How can I track my delivery?
Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track online the delivery status of your orders.
2.4 What are the shipping charges like?
Free Shipping for all countries in Zone 1, and deliveries via Exclusive shipping method. You proceed to the check out page, upon entering your delivery details, it will auto calculate the delivery charges based on your given address.
2.5 Can I change my shipping address after my order has been confirmed?
Unfortunately, we are unable to redirect orders once your order is confirmed. Therefore, please ensure you provide the correct shipping address.
2.6 There is a missing item in my order, what should I do?
We apologize for sending you an incomplete order. Please contact us and we will get back to you as soon as we can.
2.7 I’ve received a defective item, what should I do?
We apologize if you had received a defective item from us. Please contact us with a snapshot of the product and we will get back to you as soon as we can.
2.8 I’ve received an incorrect item, what should I do?
We apologize for sending you the wrong item. Please contact us and we will get back to you as soon as we can.
2.9 I’ve purchased the wrong model signal booster
We do not provide exchanges for wrong purchase. We do however, accept returns for products purchased from us. You can refer to our Returns & Exchanges policy here and its procedures.
2.10 I have not received my parcel, what should I do?
Kindly drop an email in contact page if you have not received your parcel after 15 working days and we will assist you accordingly
2.11 I have yet to receive my parcel within the stipulated time frame. Whom can I contact?
You may check the status of your parcel via the tracking to find out why it might have been delayed. Alternatively, you may drop us in contact page and we will assist you further.
2.12 Taxes and Duties
NOT INCLUDE YOUR COUNTRY'S IMPORT TAX, CHECK BEFORE ORDERING!
It might cause tariffs, please know well about your country's laws, the buyers will take responsibility on all kinds of tax in their country. The U.S. selling price of the product includes sales tax.
